Reports To: Practice Manager/Clinical Director

Position Overview: We are seeking a dedicated and organized Medical Assistant to join our mental health practice. The ideal candidate will be responsible for managing the day-to-day administrative operations of the office, ensuring smooth and efficient functioning, and providing exceptional support to both patients and staff.

Key Responsibilities:

1. Administrative Support:
   • Greet and assist patients, visitors, and staff in a professional and courteous manner.
   • Answer phone calls, schedule appointments, and manage the office calendar.
   • Handle patient inquiries, provide information about services, and facilitate communication between patients and clinicians.
   • Maintain patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
2. Billing and Insurance:
   • Verify patient insurance information and obtain necessary authorizations for services.
   • Process insurance claims and follow up on outstanding claims to ensure timely payment.
   • Handle patient billing, collect payments, and manage accounts receivable.
3. Office Management:
   • Order and manage office supplies, ensuring the office is well-stocked and organized.
   • Coordinate maintenance and repairs for office equipment and facilities.
   • Develop and implement office policies and procedures to enhance efficiency and productivity.
4. Patient Coordination:
   • Assist with patient check-in and check-out processes, ensuring a smooth and efficient flow.
   • Schedule and confirm patient appointments, including follow-up visits and referrals.
   • Coordinate with clinicians to ensure proper scheduling and patient care.
5. Data Management:
   • Maintain accurate and up-to-date patient information in the practice management system.
   • Generate reports and provide data analysis to support practice operations and decision-making.
6. Compliance and Quality Assurance:
   • Ensure compliance with all relevant regulations, including HIPAA and OSHA standards.
   • Participate in quality improvement initiatives and support accreditation processes.

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree in healthcare administration or a related field preferred.
• Minimum of 2 years of experience in a medical office or healthcare setting, preferably in mental health.
• Strong knowledge of medical billing, insurance procedures, and electronic health records (EHR) systems.
• Excellent organizational, multitasking, and time management skills.
• Strong communication and interpersonal skills, with the ability to interact professionally with patients, staff, and external partners.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.
• Familiarity with HIPAA regulations and a commitment to maintaining patient confidentiality.
• Certification as a Medical Assistant or Medical Office Assistant.

Working Conditions:

• This position is based in an office environment within a mental health practice.

• Standard working hours are part-time, with occasional requirements for additional hours or weekends as needed.